Privacy Policy

This policy explains what information Soko Afric collects, how we use it, and the choices you have when using the platform.

Last updated: May 20, 2026

1. Information We Collect

We may collect information you provide directly when you create an account, open a shop, publish listings, contact sellers, or reach out for support.

Account details such as your name, email address, and phone number.
Shop information including your business name, logo, and contact details.
Listing details such as product descriptions, images, pricing, and location.
Messages or support requests you send to Soko Afric.

2. How We Use Your Information

We use the information we collect to operate, improve, and secure the marketplace.

To create and manage user accounts and vendor shops.
To display listings and enable buyers to contact sellers.
To provide customer support and respond to reports or complaints.
To detect misuse, fraud, spam, or platform abuse.
To send important service updates related to your account or listings.

3. Contact Visibility

Soko Afric uses a contact-reveal flow for some marketplace areas. This means a seller's phone number may remain hidden until a buyer intentionally asks to reveal it.

If you are a vendor, you are responsible for keeping your published contact details accurate and up to date.

4. Data Sharing

We do not sell your personal information. We may share limited information only when necessary to run the platform.

With service providers that help us host, secure, and maintain the platform.
When required by law, regulation, or a valid legal process.
To investigate fraud, abuse, safety concerns, or violations of our terms.

5. Cookies and Analytics

We may use cookies, local storage, or similar technologies to keep you signed in, remember preferences, improve performance, and understand how people use the site.

6. Your Choices

You may request account updates or removal by contacting us. In some cases, we may retain limited records where required for security, dispute handling, or legal compliance.

7. Security

We take reasonable technical and organizational measures to protect platform data. However, no internet-based service can guarantee absolute security.

8. Contact Us

If you have privacy questions, need help with your account data, or want to report a concern, please visit our Help Center.